How do I place an order?
+Browse the shop, select your preferred material and chain length, and click "Add to Bag." We accept credit/debit cards and cash on delivery in Cairo. For custom pieces, reach out via the contact form.
Can I change or cancel my order after placing it?
+Orders can be amended or cancelled within 24 hours of placement, provided they haven't entered production. Custom and engraved orders cannot be cancelled once confirmed. Email us as soon as possible.
Do you offer gift wrapping?
+Yes — complimentary on every order. Each piece is wrapped in our signature matte box with a satin ribbon. You can add a personalised gift note at checkout at no extra charge.
Is there a minimum order value?
+No minimum order. Free shipping applies on orders over EGP 500 within Egypt. International orders are subject to shipping fees calculated at checkout.
How does the custom/bespoke process work?
+Send us a message describing your idea — occasion, material preference, any reference images. We'll respond within 48 hours with a quote and timeline. Custom pieces typically take 2–4 weeks and require a 50% deposit.
Can you engrave a name or date on a piece?
+Absolutely. Engraving is available on most pieces for an additional fee starting at EGP 200 depending on complexity. Use the "Request Custom Size or Engraving" button on any product page.
How do I care for my silver jewellery?
+Store in the provided pouch away from moisture. Wipe gently after wearing with a soft, lint-free cloth. Avoid contact with perfume, lotions, and chlorine. Our anti-tarnish coating significantly extends the life of the finish.
My piece has tarnished — what should I do?
+Light tarnish can be buffed away with a silver polishing cloth (included in your box). For deeper tarnish, contact us — we offer a complimentary re-polish service for all pieces within one year of purchase.
What are your shipping times and fees?
+Orders are dispatched within 2–3 business days. Cairo delivery: 1–2 days. Nationwide Egypt: 3–5 days. Free on orders over EGP 500. International shipping is available — rates and times vary by destination.
What is your return & exchange policy?
+We accept returns within 14 days of delivery. Items must be unworn and in original packaging. Custom, engraved, and sale pieces are final sale. To initiate a return, email us with your order number.
Who are the workshops suitable for?
+Absolutely everyone — no prior experience needed. Our workshops are designed to be welcoming to total beginners. We cap sessions at 8 participants to ensure personal attention.
Can I book a private workshop for a group?
+Yes — private sessions for birthdays, hen parties, corporate team events, and more are available. Groups of 4–12 people. Contact us with your preferred date and group size for a tailored quote.